FAQ
Where do you ship? We ship to all 50 states in the USA. We're also able to ship to USA protectorates serviced by USPS.
How long will it take for my order to arrive? We ship every week using USPS Priority on Mondays and Tuesdays to try and avoid weekend shipping delays. Most orders are delivered in 1-3 business days after USPS has possession. We do not ship on federal holidays due to USPS closures.
Are plants shipped potted or unpotted? We ship all plants unpotted to reduce the chance of damage during shipment. Potting kits are available on our Growing Supplies page.
Plant sizes:
- XXS size: Between 0.5 and 1 inch wide.
- XS size: 1 to 2 inches wide.
- Small size: 2 to 4 inches wide.
- Medium size: 4 to 6 inches wide.
- Large size: 6 to 9 inches wide.
- XL size: 9+ inches wide.
What are your growing conditions? All of our plants have been growing indoors in intermediate conditions with temperatures ranging between 65 and 85 Fahrenheit with 75%+ humidity. Our plants can be acclimated to lower humidity levels but this should be done over the course of a weeks.
Why are the roots of my Nepenthes black? This is normal; unlike many plants, Nepenthes have black roots.
Which parents are female and male in our photos and names? The female parent is always shown first in photos and with naming.
What is your loyalty program? You receive 5% back in points on orders. If someone uses your referral code ($20 minimum purchase), you get $10. Like our Instagram for 100 points. 100 points = $1. Referral rewards are exempt from discount combinations and cannot be stacked.
What is your return/refund policy? We have a live arrival guarantee only. Please contact us with photos within 48 hours of delivery if there are any issues. We do not accept returns; all sales are final. For more information you can read our full Refund Policy.
How do I contact you? You can contact us by email HERE.